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What people say about us 'It is with many thanks and praise that I write on behalf of my sister and myself for your care and efficiency and care given during the Christmas period. Not once did I have a panic stricken phone call that no carer had visited. I would be grateful if you would let my sister's carers know how greatly they are appreciated. Best wishes to you all for 2010.' 'To all Brook Care staff, I would like to thank you for the support and care you gave my father, and us, during his stay with us over Christmas. You provide an excellent service - professional, warm and efficient. Leaving his home is always a little un-nerving for dad - familiar surroundings and people provide great comfort and security. However, this year, knowing he could trust "his new carers" he was able to look forward to spending Christmas away from home. Once again, many thanks. Our very best wishes for 2010' 'All your lovely girls (and Mick!) have been quite wonderful! ... to say "Thank you" for all the help and care I have received seems small indeed, but it is a very heart felt "Thank you", to all of you at Brook Care - I will never forget you - Love to you all.' 'Mrs … (Service User’s) son is extremely happy
with the care provided by Brook Care – he said that if it was not for
Brook Care carers his mum would not be alive today' 'Mr and Mrs D (Mr D is the Brook Care Service User) are
very pleased with the service they are receiving from Brook Care, ‘well
done!’ to the carers - they have made a real difference to Mr D’s
life.' 'Service User K asks that Brook Care is informed that she
is very happy with the care she receives. The Care Manager also took the
opportunity to mention how good the Brook Care care
notes were.' 'A Service User (Mr A) took the time to telephone Brook Care in October 2008 to say that he thinks we (Brook Care) are a delightful organisation, well organised with pleasant staff. All carers know what they are doing and are very well trained. In general conversation regarding the carers allocated to his care, he used the terms ‘wonderful’ and ‘superb’. After the death of Mrs..., her daughter wrote:
‘Thank you all for the many years of caring for my mother, she
always looked forward to your visited and always told me how fond she was of
all who cared for her.’ After the death of Mr... we received
a joint letter from all of his daughters…'We just wish to say a big thank
you to all the carers for making the last few years of dad’s life more
enjoyable. He enjoyed the company of you all and always had something cheery
to say. Special thanks to … for taking time to wait with me and dad for
the ambulance – We cannot praise you enough – thank you' 'To Sheila the Manager, thank you for your patience and
understanding and for organising a regular carer – and to the carer,
thank you for being so fantastic and getting on so well with Mum. We have all
been delighted with the service and would not hesitate to use Brook Care if a
future need occurred.' 'I carried out a care review for ...... and both herself and her daughter praised Brook Care. They used the
word excellent to describe the carers and the people in the office.' 'Dear Sue, I would just like to take this opportunity of thanking you and the wonderful Brook Care staff who all cared for my father during his short but distressing illness. I'm afraid I can't list everyone's name, but each one gave my father dedicated care and showed him great kindness, respect and dignity at all times. They were also very supportive of both my mother and myself and almost became part of the family. Lastly, I'd like to thank you all for the wonderful flower arrangement that you sent for dad. You do a wonderful job.' 'I just wanted to pass on our praise and thank you for supporting this service user's name.' 'This is to say a big thank you for your card, and especially for all you did for service user's name. kI hope you know how much we appreciated all your care and concern - well beyond the call of duty. Please say thanks to all the staff too, for their find words and unstinting care. Wishing you all the very best for the future...' 'Thanks for all you are doing to look after service user's name.' 'Although your staff cared for service user's name for a relatively short time we came to look at them as friends.' 'Thank you and your team for the care you have so thoughtfully given during the last month - Thank You.' '..... we are moving up to Northumberland - Thank you for everything that you have done for me, its greatly appreciated. I just hope that the carers I will have up there are as kind and compassionate as you have all been to me' 'I would like to take this opportunity to thank you for th assistance you have given to my family. Having had no experience of a care situation before, your help has proved to be invaluable.' 'Your carer (Mick) has gone above and beyond the call of duty.' 'Thank you so very much for the help and kindness during .... last few days. Your carer was excellent - she always made him smile - once again thanks............' 'To all the lovely carers at Brook Care THANK YOU!!!!' 'I haven't been organised enough to properly thank you and your team for the care you have so thoughtfully given during the last months. Please accept this as a special thanks to all you.' 'I would like to thank you and your staff for the care and assistance - it is so much appreciated by our family and my Mother.' 'Thank you so much to everyone who worked so hard to support me at home. You are all so very kind and do a marvelous job for your 'service users'.' 'Our whole family is so very grateful for your help - it has been much appreciated by us all.' 'Thank you for everything you have done for me and for putting-up with me. You are all very special to me and keep me smiling, even when it rains!' |